Some residents calling into the Attorney General’s Consumer Hotline Monday were initially surprised to learn that the familiar voice on the other end of the phone was their Attorney General, Martha Coakley. AG Coakley spent an hour on the hotline for consumers Monday morning in order to hear personally from Massachusetts residents recovering from tropical storm Irene. She also spoke to consumers who felt that they were the victim of fraud, deception or unfair business practices and were interested in filing a complaint with the Attorney General’s Office.
The Consumer Hotline receives over 5,000 calls and over 3,000 emails and letters each month. It can be reached at 617-727-8400 and is staffed weekdays with trained mediation specialists who can:
- answer questions and provide information; and/or
- offer referrals to appropriate organizations or government agencies for help; and/or
- provide information on the Attorney General’s consumer complaint and mediation services.
In the Attorney General’s Office (AGO), every consumer matters. If you could benefit from consumer information or mediation services, contact us. Last year alone, our mediators and Local Consumer Programs funded by our office were able to recover $4 million through informal mediation directly back to Massachusetts consumers.
To learn more, visit http://www.mass.gov/ago/complaints.
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